Customer support is no longer a cost center. It's your next growth engine.
Kapiche transforms every conversation into actionable intelligence, so you can stop guessing, start fixing, and deliver measurable financial impact.
Join the feedback analytics revolution
Legacy customer service platforms weren't built for growth.
Tools like Genesys, Verint, and others were designed to handle call volume, not to unlock the business intelligence trapped inside.
Kapiche goes beyond outdated dashboards and manual QA. We give operational leaders the insights they need to cut costs, hit KPIs, and transform support from a reactive cost center into a proactive growth driver.
Customer feedback is noisy. Kapiche makes it profitable.
Identify root causes behind support tickets and customer dissatisfaction before they cost you renewals.
Pinpoint inefficiencies, lower contact volume, and optimize agent performance, without adding headcount.
Act on the real reasons behind customer sentiment, not guesswork or outdated reports.
Turn omnichannel feedback into actionable business intelligence that fuels growth.
From Conversations to Bottom Line Impact. Automatically.
Unlock the insights buried inside every call, chat, ticket, and survey, without manual effort. Kapiche turns customer conversations into clear actions that drive retention, revenue, and growth.
CONNECT
Connect the dots, without the busywork.
All your calls, chats, tickets, reviews, and survey data, no manual tagging required. Kapiche integrates with almost any tool where you capture customer conversations.
ANALYZE
Find what’s broken, before it breaks your business.
AI surfaces trends, root causes, and churn predictors in real-time across channels.
ACT
Arm your team with answers, not just data.
Operational recommendations, personalized coaching notes, and outcome-driven insights at your fingertips.
GROW
Grow revenue through smarter support.
Reduce agent hours, cut churn, and drive upsell opportunities, all through smarter support operations.
#1 dedicated feedback analytics for mid-enterprise orgs.
Insights & VoC trailblazers love Kapiche. See what they’re saying below.
ENTERPRISE-READY
Powering better business decisions for enterprise organizations.
Kapiche feedback analytics is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and HIPAA for maximum security.
Our customers love the power of Kapiche to uncover accurate insights in their VoC data, fast.
Turn conversations into profits.
