Customer insights teams use Kapiche to:
© Kapiche, inc.
Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
VoC in Action: How VRTP's VoC program drives customer-centric growth
Ryan Stuart
CEO & Co-Founder
Kapiche
Been wondering how other companies structure their Voice of the Customer programs?
Curious about the inner workings of a successful VoC strategy in the entertainment industry?
Join Robert Young, Commercial Insights Analyst at Village Roadshow Theme Parks, and Ryan Stuart, CEO of Kapiche, as they explore the inner workings of this entertainment giant's Voice of the Customer program.
What we'll discuss:
- CX metrics for success: How VRTP integrates CX metrics such as NPS with operational data to inform both daily activities and strategic decisions.
- Org buy-in and communicating insights: How VRTP communicates insights across all levels, securing buy-in from ground staff to executives, which speeds up feedback implementation and enhances guest satisfaction.
- Quantifying ROI: The methodologies VRTP employs to quantify the ROI from improvements in customer experience.
- Success & lessons learned: Robert's thoughts on their successes and key lessons they've learned along the way.
Robert Young
Commercial Insights Analyst
Village Roadshow Theme Parks
INSIGHTFUL LEADERS WEBINAR SERIES
Join us to learn practical strategies that you can apply to drive the success of your VoC program for effective organizational change.
Take a peek under the hood at this entertainment giant's VoC program...
