Know exactly what you need to do to improve customer experience

Deeper insights, increased efficiency, better reporting

Kapiche allows analysts to conduct deep data analysis for richer customer insights, whilst significantly decreasing time and cost to results. The added benefit? These insights are easily shared with managers, execs and the Board. 

© Kapiche Pty Ltd.  

Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc

See customer issues in seconds

See what's impacting your customers and measure the exact ROI of your CX initiatives.

Track issues and trends over time

Measure the impact of your business decisions on customer satisfaction.

Easily report out to the business

Share easy-to-interpret insights with the rest of the business.

Deeper insights than you've seen before

Dig deeper into your data for  more granular insights than your existing solutions provide.

Pull in data from other business systems

One-click integrations with Qualtrics, Delighted, AskNicely and others.

See emergent trends as they happen

See emergent customer issues as they happen, not just the topics you already know about.

Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.

Book your demo

Deeply understand your customer's experience

Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.

Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.

Get deeper insights into what’s driving customer satisfaction, including emergent issues.

Deeper insights

Clear focus on ROI

Confidence in decision making  

with text analytics software for mid-large organizations.

The world's leading companies use Kapiche text analytics software to improve their customer experience 
Nissan
Bendigo Bank
Neiman Marcus
Renault

The ability to find actionable insights across multiple data sources is key for insights-driven organizations.

The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.

Real customer intelligence 

See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.

See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.

I can sit around the boardroom table and talk with confidence around the customer experience. 

Matt Paterson, Group COO, nib Group

...where you could identify drivers of NPS & CSAT in minutes to increase retention, improve customer satisfaction and drive revenue.

Where you could plug in qualitative and quantitative customer feedback plus operational data from all of your systems to get a complete picture of your customer experience. 

Kapiche does exactly this.

Imagine a world...

 
GET A DEMO OF KAPICHE WITH YOUR DATASEE HOW IT WORKS

Quickly finding actionable insights in customer feedback data 

Digging deeper into customer feedback to understand the ‘why’ 

Analyzing more data, faster, without manual-coding or hand-reading comments

Pulling any data from any source, for deeper analysis and contextual insights 

Easily reporting analysis findings out to management and relevant departments

new solution to VoC insights and research 

Customer insights teams love Kapiche for: 

new solution to VoC insights and research 

Customer insights teams love Kapiche for:

Quickly finding actionable insights in customer feedback data 

Digging deeper into customer feedback to understand the ‘why’ 

Analyzing more data, faster, without manual-coding or hand-reading comments

Pulling any data from any source, for deeper analysis and contextual insights 

Easily reporting findings out to executives and relevant departments

Get deeper, more contextual  customer insights with no manual-coding or hand-reading customer verbatims. Ever.

The only choice for feedback analytics that actually works

Kapiche storyboard

Contact us today to get a demo of Kapiche for your organization.

See why the best companies love Kapiche

See Kapiche in action with your own data
(or ours, if NDAs are a nightmare for you). 

Request a demo

Quickly finding actionable insights in customer feedback data 

Digging deeper into customer feedback to understand the ‘why’ 

Analyzing more data, faster, without manual-coding or hand-reading comments

Pulling any data from any source, for deeper analysis and contextual insights 

Easily reporting findings out to executives and relevant departments

BOOK A DEMO
Uncovering the best insights for the world's leading companies 💥
Renault

No longer am I just talking about the score, I'm talking about what matters to the customer and what matters to nib and Kapiche has unlocked that for us.

Kapiche reviews sourced by G2

What our customers are saying on G2...

SEE HOW IT WORKS WITH YOUR DATA