Know exactly what you need to do to improve customer experience
Deeper insights, increased efficiency, better reporting
© Kapiche Pty Ltd.
Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
See customer issues in seconds
See what's impacting your customers and measure the exact ROI of your CX initiatives.
Track issues and trends over time
Measure the impact of your business decisions on customer satisfaction.
Easily report out to the business
Share easy-to-interpret insights with the rest of the business.
Deeper insights than you've seen before
Dig deeper into your data for more granular insights than your existing solutions provide.
Pull in data from other business systems
One-click integrations with Qualtrics, Delighted, AskNicely and others.
See emergent trends as they happen
See emergent customer issues as they happen, not just the topics you already know about.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Deeply understand your customer's experience
Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.
Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.
Get deeper insights into what’s driving customer satisfaction, including emergent issues.
Deeper insights
Clear focus on ROI
Confidence in decision making
The ability to find actionable insights across multiple data sources is key for insights-driven organizations.
The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.
Real customer intelligence
Kapiche helps customers get deeper insights up to 30x faster.
Kapiche helps customers get deeper insights up to 30x faster.
Matt Paterson, Group COO, nib Group
...where you could identify drivers of NPS & CSAT in minutes to increase retention, improve customer satisfaction and drive revenue.
Where you could plug in qualitative and quantitative customer feedback plus operational data from all of your systems to get a complete picture of your customer experience.
Kapiche does exactly this.
Imagine a world...
Quickly finding actionable insights in customer feedback data
Digging deeper into customer feedback to understand the ‘why’
Analyzing more data, faster, without manual-coding or hand-reading comments
Pulling any data from any source, for deeper analysis and contextual insights
Easily reporting analysis findings out to management and relevant departments
A new solution to VoC insights and research
The HQ for Insights and Research teams.
Connect all feedback sources in one central platform
Dig deeper into customer feedback to understand the ‘why’
Get insights in minutes to answer questions in real-time with no manual coding
Measure the impact of themes on CX metrics
Easily share insights across the organization with confidence
Weeks or months to get results is unacceptable today. Get insights in minutes to answer questions in real-time.
We don’t replace your CX suite.
We make it way better.
Contact us today to get a demo of Kapiche for your organization.
See why world-leading companies love Kapiche.
See Kapiche in action with your own data (or ours, if NDAs are a nightmare for you).
Connect all feedback sources in one central platform
Dig deeper into customer feedback to understand the ‘why’
Get insights in minutes to answer questions in real-time with no manual coding
Measure the impact of themes on CX metrics
Easily share insights across the organization with confidence
I can sit around the boardroom table and talk with confidence around the customer experience. No longer am I just talking about the score, I'm talking about what matters to the customer and what matters to nib and Kapiche has unlocked that for us.
