Know exactly what you need to do to improve customer experience
Deeper insights, increased efficiency, better reporting
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Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
See customer issues in seconds
See what's impacting your customers and measure the exact ROI of your CX initiatives.
Track issues and trends over time
Measure the impact of your business decisions on customer satisfaction.
Easily report out to the business
Share easy-to-interpret insights with the rest of the business.
Much deeper insights than you've previously seen
Dig deeper into your data for more granular insights than your existing solutions provide.
Pull in data from other business systems
One-click integrations with Qualtrics, Delighted, AskNicely and others.
See emergent trends as they happen
See emergent customer issues as they happen, not just the topics you already know about.
"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche text analysis an ideal tool for any company striving to create meaningful experiences for their customers."
- Head of Customer Excellence Global @ Schindler, Sergio Rossini
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
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Deeply understand your customer's experience
Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.
Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.
Get deeper insights into what’s driving customer satisfaction, including emergent issues.
Deeper insights
Clear focus on ROI
Confidence in decision making
Contact us today to get a demo of Kapiche for your organization.
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...where you could identify drivers of NPS & CSAT in minutes to increase retention, improve customer satisfaction and drive revenue.
Where you could plug in qualitative and quantitative customer feedback plus operational data from all of your systems to get a complete picture of your customer experience.
Kapiche does exactly this.
See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.
See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.
Supercharge customer satisfaction and drive revenue by deeply understanding qualitative and quantitative customer feedback from any channel.