Supercharge customer satisfaction and drive revenue by making sense of qualitative and quantitative customer feedback data from any source.

Know exactly what you need to do to improve customer experience

Deeper insights, increased efficiency, better reporting

Kapiche allows analysts to conduct deep data analysis for richer customer insights, whilst significantly decreasing time and cost to results. The added benefit? These insights are easily shared with managers, execs and the Board. 

© Kapiche Pty Ltd.  

Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc

See customer issues in seconds

See what's impacting your customers and measure the exact ROI of your CX initiatives.

Track issues and trends over time

Measure the impact of your business decisions on customer satisfaction.

Easily report out to the business

Share easy-to-interpret insights with the rest of the business.

Deeper insights than you've seen before

Dig deeper into your data for  more granular insights than your existing solutions provide.

Pull in data from other business systems

One-click integrations with Qualtrics, Delighted, AskNicely and others.

See emergent trends as they happen

See emergent customer issues as they happen, not just the topics you already know about.

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"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche text analysis an ideal tool for any company striving to create meaningful experiences for their customers."

- Head of Customer Excellence Global @ Schindler, Sergio Rossini

Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.

Book your demo

Deeply understand your customer's experience

Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.

Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.

Get deeper insights into what’s driving customer satisfaction, including emergent issues.

Deeper insights

Clear focus on ROI

Confidence in decision making  

Contact us today to get a demo of Kapiche for your organization.

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See how it works
A few of our one-click integrations.

with text analytics software for mid-large organizations.

See why our customers love what we do
The world's leading companies use Kapiche text analytics software to improve their customer experience 
Nissan
Bendigo Bank
Neiman Marcus
Renault

...where you could identify drivers of NPS & CSAT in minutes to increase retention, improve customer satisfaction and drive revenue.

Where you could plug in qualitative and quantitative customer feedback plus operational data from all of your systems to get a complete picture of your customer experience. 

Kapiche does exactly this.

We love our customers 😍
Nissan
Neiman Marcus
Renault
Watch the demo

See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.

See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.

Supercharge customer satisfaction and drive revenue by deeply understanding qualitative and quantitative customer feedback from any channel.

Imagine a world...

A new solution to retaining customers, increasing revenue and improving your customer experience.

Bendigo Bank