Customer insights teams use Kapiche to:
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Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
Transform any customer feedback data with AI-powered text analytics, delivering insights to empower faster, smarter business decisions for your execs and org.
"Kapiche allows us to efficiently analyze huge amounts of consumer input and
make decisions that improve our customers' overall experience."
Join the feedback analytics revolution.
Analyze customer feedback 30x faster with text analytics software.
"Perhaps most importantly, Kapiche's text analytics has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately."
Steven Hill, RACWA
Powering better business decisions for enterprise organizations
Connect your feedback data from anywhere
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
Analyze any text data with ease
AI-powered Auto Themes generate automatic frameworks from your datasets and delivers insights 30x faster. Transform data analysis with bottom-up discovery, for deeper customer understanding and next-level decision-making power.
Empower your CX team to make better business decisions.
Kapiche's AI-powered customer feedback analytics automatically uncovers what's impacting your CX, enabling changes that boost satisfaction and drive revenue.
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Join the feedback analytics revolution.
"Kapiche text analytics has provided us with the tools and insights to make smarter, more strategic investments in customer satisfaction, driving real business growth. As a result, we've increased NPS by 20 points and know that 1 NPS point is worth $307,000 to our business."
Matt Hann, Reflections Holidays
CONNECT
Connect your data from anywhere
CONNECT
Share insights with
the right people
at the right time
Share insights with the right people via email digests and alerts when things shift outside the expected range. Know exactly what's driving your CX metrics so that you can easily answer ad-hoc queries from the business...
SHARE
ENTERPRISE READY
Powering better business decsisions for enterprise organizations.
Kapiche is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
UNDERSTAND
Analyze any data with ease
AI-powered Auto Themes generate automatic frameworks from your datasets and deliver insights 30x faster. Replace prescriptive analysis with bottom-up discovery for a much deeper understanding of customer feedback, to boost decision-making power.
SHARE
Share insights with
the right people
at the right time
Share insights across the organization through email digests and alerts when things shift outside the normal range. Know exactly what's driving your CX metrics so that you can easily answer ad-hoc queries from the business...
UNDERSTAND
Why choose Kapiche for your text analytics solution?
Emma Wu, PEXA
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes.”
"Kapiche text analytics has provided us with the tools and insights to make smarter, more strategic investments in customer satisfaction, driving real business growth. As a result, we've increased NPS by 20 points and know that 1 NPS point is worth $307,000 to our business."
Matthew Hann, Reflections Holidays
What our customers are saying.....
Connect,understand, share.
Text analytics, but better. Get the time back you need to dig deeper, and be the data hero you always wanted to be.
Data from every source: See exactly what's going across your entire customer base, not just in surveys.
AI-Powered Auto Themes: Never build another framework in your life (!!!) with Kapiche AI-powered Auto-Themes with 98% accuracy to human-built frameworks.
Always-on: Unlike traditional platforms that deliver insights at the end of a survey cycle or once a report is generated, Kapiche is always on, continuously analyzing and delivering alerts to the right people as things fall outside the expected range.
"I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights!"
Verified User in Information Technology and Services
Verified User in Information Technology and Services
"I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights!"
Connect,understand, share.
Text analytics, but better. Get the time back you need to dig deeper, and be the data hero you always wanted to be.
Frequently Asked Questions
Researching a new text analysis tool for your VoC program raises important questions. Below, we’ve addressed the most common ones we hear from CX leaders and insights professionals considering Kapiche.
Kapiche uses advanced AI to automate feedback analysis, identifying themes, trends, and sentiment across all your customer feedback data in minutes. This means you can skip the manual sorting and dive straight into insights that drive better decisions.
How does Kapiche help us understand customer feedback faster?
Not at all. Kapiche works alongside your existing tools like Qualtrics, SurveyMonkey, Zendesk, and Salesforce. It integrates seamlessly to unify your feedback data for a complete and actionable view of your customers.
Do we need to replace our current feedback tools?
Kapiche can process any unstructured text data, including survey responses, support tickets, chat logs, online reviews, and more. By combining these sources, you’ll uncover insights that wouldn’t be visible in siloed data.
What types of data can Kapiche analyze?
How easy is it to use Kapiche?
We designed Kapiche to be intuitive and user-friendly. Even non-technical users can quickly analyze data with our guided workflows and dashboards. Plus, our team provides training and ongoing support to ensure your success.
Yes! Kapiche connects customer insights to business outcomes, helping you identify opportunities to boost revenue, reduce churn, and improve satisfaction. By linking feedback trends to key metrics, you’ll have the data to justify your CX investments.
Can Kapiche help us prove the ROI of CX improvements?
How secure is Kapiche?
Kapiche adheres to the highest security standards, and is SOC2 Type 2 and CSA Level 1 - CAIQ certified. Your data is encrypted and protected by rigorous protocols, ensuring your customer data is kept safe.
Kapiche is flexible enough to suit teams of any size. Smaller teams benefit from quick integrations and immediate insights, while larger organizations can scale its use across departments for unified decision-making.
Is Kapiche suitable for smaller teams or just large enterprises?
How quickly can we see results?
Most teams start seeing actionable insights within minutes of connecting their first data source. With minimal setup and no need for data science expertise, you’ll start uncovering value from your customer feedback right away.