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Master automated text analytics & improve your CX
YOUR GUIDE TO MASTERING TEXT ANALYTICS FOR YOUR CX
Alone, collecting customer feedback surveys won't improve your customer experience.
Meaningful CX change comes from truly understanding the ‘why’ behind your customer’s responses - not guessing and gut-feel.
Automated text analytics software enables this.
Easily dig deep into your customer’s feedback to improve your customer experience, increase customer satisfaction and grow revenue.
Download this eBook if you're ready to extract the gold from your customer feedback surveys and turn CX data into revenue.
- How to easily analyze large CX data sets.
- Why the right text analytics solution will save time and money.
- How to find actionable insights in your CX data.
- How to use text analytics to turn data into revenue and achieve your organization's goals.
What you'll learn
"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from customer feedback data. Flexible reporting, granular insights and ease of use make Kapiche an ideal tool for any company striving to create meaningful experiences for their customers."
- Sergio Rossini, Head of Customer Excellence Global @ Schindler
© Kapiche Pty Ltd.
Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
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"Customer insights are not complete without using text analytics to leverage all the unstructured data available to decision makers."
- Forrester
