Customer insights teams use Kapiche to:
© Kapiche Pty Ltd.
Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
Contact us today to get a demo of Kapiche for your organization.
Book your live demo
Get a demo and see how Kapiche would work for your VoC program.
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
The speed to value of Kapiche is far superior to anything I have seen in the market. Our team have seen results in days vs. weeks and months. On top of that, the platform is powerful while still being intuitive and flexible.
Head of Insights & Research, Australian Big 4 Bank
Uncover actionable customer insights in minutes:
Get customer insights that actually move the needle on your VoC program
A new solution to VoC insights and research
Take a “discovery” approach using unsupervised machine learning and discover those "unknown unknowns"
Get the agility you need to beat out competitors with superior speed to insights
Uncover deep, contextual insights to report the compelling stories found in your customer data
No setup.
No manual coding or code frames to train (ever) .
No need to outsource the process to a third party.
Use qualitative and quantitative customer data from any source.
Combine and analyze data from any source incl. surveys, support tickets, chat logs plus CRM and spend data.
Quickly finding actionable insights in customer feedback data
Digging deeper into customer feedback to understand the ‘why’
Analyzing data from Medallia, Inmoment and Qualtrics without the need for hand-reading comments or expensive model re-training.
Analyzing more data, faster, without the need for manual-coding
Easily reporting analysis findings out to management and relevant departments
