Deeper insights, increased efficiency, better reporting
© Kapiche Pty Ltd.
Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Deeply understand your customer's experience
Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.
Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.
Get deeper insights into what’s driving customer satisfaction, including emergent issues.
Deeper insights
Clear focus on ROI
Confidence in decision making
The ability to find actionable insights across multiple data sources is key for insights-driven organizations.
The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.
Real customer intelligence
What I like most about Kapiche is the speed to value, which is underpinned by substance. The speed to value of Kapiche is far superior to anything I have seen in the market, with our team seeing results in days vs. weeks and months.
On top of that, the platform is intuitive and flexible.
- Head of Insights & Research, Australian Big 4 Bank
...where you could identify drivers of NPS & CSAT in minutes to increase retention, improve customer satisfaction and drive revenue.
Where you could plug in qualitative and quantitative customer feedback plus operational data from all of your systems to get a complete picture of your customer experience.
Kapiche does exactly this.
Imagine a world...
Quickly finding actionable insights in customer feedback data
Digging deeper into customer feedback to understand the ‘why’
Analyzing more data, faster, without manual-coding or hand-reading comments
Pulling any data from any source, for deeper analysis and contextual insights
Easily reporting analysis findings out to management and relevant departments
A new solution to VoC insights and research
A new solution to VoC insights and research
Quickly finding actionable insights in customer feedback data
Digging deeper into customer feedback to understand the ‘why’
Analyzing more data, faster, without manual-coding or hand-reading comments
Pulling any data from any source, for deeper analysis and contextual insights
Easily reporting findings out to executives and relevant departments
We took 1,000 customer feedback survey responses from a large bank and analyzed them in Kapiche in just 1 min 11 seconds.
No code frames or manual-coding required.
If we did this with manual coding it would have taken us 27 hours!
Analyze 1,000 surveys in 1 min 11 seconds
Contact us today to get a demo of Kapiche for your organization.
Book a demo
See how Kapiche would work for your customer insights team
Quickly finding actionable insights in customer feedback data
Digging deeper into customer feedback to understand the ‘why’
Analyzing more data, faster, without manual-coding or hand-reading comments
Pulling any data from any source, for deeper analysis and contextual insights
Easily reporting findings out to executives and relevant departments
Fully utilize the CX tools you already have
Kapiche enhances not replaces CX tools such as Qualtrics, Medalllia and InMoment. In fact, you can utilize all sources of data including social media and support tickets.
You don't have to spend days or weeks living inside spreadsheets.
Get insights faster than manual coding
Get deep, contextual insights that drive revenue and growth
Dig deep into what customers say about you to identify key behavior drivers.
Finally, there's a way to make the most of all of your customer data.
Want to see how fast you can uncover insights using your own dataset?
Intrigued to see how it can work for your customer insights team?
👉
