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How to improve your customer insights without manual coding
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Making the most of your customer data with David Gardner
Our guest for today's episode is David Gardner. David is a senior CX & Insights leader committed to driving meaningful change across organizations by focusing on uncovering actionable customer insights. He's currently VP of Research & Insights at Talkdesk, a San Francisco based B2B technology company which is making waves in the cloud-based contact centre space.
We're excited to have David on the show to share his insights and unique perspective on doing more with the data you already have.
What you'll learn
Making the most of your centralized insights or analytics team
How to be more efficient with the data you already have
Tapping into the goldmine that is unstructured customer feedback
Practical advice around common pitfalls to avoid when collecting large volumes of customer feedback
