Knowing what action needs to be taken to improve customer experience is the best way to grow revenue over the long term. Without a world class customer insights team however, that job is much harder.
What's inside this ebook:
✔️ The different role positions that make up the team
✔️ Salaries, job titles, role descriptions etc.
✔️ 3 x Org. Chart options your business could use to plan ahead
✔️ 8 x important metrics to measure and track
✔️ 58 x tools for collection, analysis and reporting
✔️ Understand the insights maturity pyramid
✔️ How to democratise insights with internal stakeholders
Download this eBook if you're ready to start building a killer customer insights team.
"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from customer feedback data. Flexible reporting, granular insights and ease of use make Kapiche an ideal tool for any company striving to create meaningful experiences for their customers."
- Sergio Rossini, Head of Customer Excellence Global @ Schindler
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Business analytics as an organizational priority is expected to be on par with such critical drivers of business value as risk management, reputation management, product/service innovation, and managing growth expectations. In other words, analytics is becoming an established fact of business life and no longer the sole domain of the IT or finance department
- Deloitte