Customer insights teams use Kapiche to:
© Kapiche, inc.
Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
Most customer-facing teams have this problem...
You understand what customers really need. You see the patterns in complaints, feedback, and behavior that point to obvious fixes.
But when you try to influence what gets built, you hit a wall:
"That's anecdotal." "We need more data." "Product roadmap is already set."
Whether you're handling support tickets, analyzing NPS feedback, or presenting customer journey insights—your voice gets dismissed while the same problems repeat endlessly.
Agnes So at HotDoc felt the exact same frustration.
She started as an entry-level support agent, but the challenge she solved applies to any customer-facing role: How do you turn customer voice into strategic influence?
Today, she's Chief Customer & Product Officer, and those customer conversations directly shape what gets built.
Emma Wu
Head of Insights & Engagement
PEXA
From Support Agent to Chief Customer & Product Officer
How Agnes So Transformed Customer Voice Into Strategic Influence at Hotdoc
What you'll learn (Real Examples, Not Theory)
What you'll learn
The "Impact Score" Framework Agnes's exact methodology for turning support conversations into product roadmap priorities (with real examples from HotDoc's transformation)
How to Get Product Teams to Listen Move beyond anecdotes to behavioral data that product teams can't dismiss
From Cost Center to Strategic Partner Proven strategies for positioning your team as revenue drivers, not just problem solvers
Real Organizational Change How Agnes moved team members into product roles and embedded customer voice at the C-suite level
Beyond Quarterly Reports Replace ineffective NPS surveys with real-time customer intelligence that actually influences decisions
How Agnes So Transformed Customer Voice Into Strategic Influence at Hotdoc
Agnes has lived your frustration. She's been the person taking angry customer calls while watching preventable problems repeat endlessly.
But she's also proven it's possible to transform that position into real strategic influence.
You'll hear from someone who's walked the path from reactive support to proactive product strategy—at scale (HotDoc serves 60% of GP clinics in Australia with 11 million patients).
This isn't consultant advice. It's battle-tested frameworks from someone who's done the work.
Agnes So
Chief Customer and Product Officer
Ryan Stuart
CEO & Co-Founder, Kapiche
From Handling Complaints to Making C-Suite CX Decisions
INSIGHTFUL LEADERS VIRTUAL SERIES
Why This Session is Different
Who Should Attend
- Heads of Support ready to transform their teams from reactive responders to strategic advisors
CX Leaders who want customer insights to actually influence what gets built
VoC Managers tired of creating reports that get ignored
- Anyone who knows their customer conversations contain product gold but can't get anyone to listen
45 minutes that could transform how your organization thinks about customer voice.
REGISTER NOW - LIMITED TO 100 ATTENDEES FOR LIVE Q&A
Live Q&A included • Recording available to registrants.
(Real Examples, Not Theory)
What you'll learn (Real Examples, Not Theory)
What you'll learn