Customer insights teams use Kapiche to:
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Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
Get your free proprietary DCx³ Audit to understand how your CX or Support function stacks up, and get a clear roadmap to improve performance, reduce costs, and prove ROI.
"Kapiche allows us to efficiently analyze huge amounts of consumer input and
make decisions that improve our customers' overall experience."
Why request a free Kapiche DCx³ audit?
Understand Your CX Maturity. Unlock Real Business Impact.
Powering better business decisions for enterprise organizations
Uncover Your CX Maturity. Unlock Real Business Impact.
Request your free DCx³ Audit to find out how your CX or Support function stacks up, and get a clear roadmap to improve performance, reduce costs, and prove ROI.
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Join the feedback analytics revolution.
Matthew Hann,
Reflections Holidays
Kapiche text analytics has provided us with the tools and insights to make smarter, more strategic investments in customer satisfaction, driving real business growth. As a result, we've increased NPS by 20 points and know that 1 NPS point is worth $307,000 to our business.
Connect your data from anywhere
CONNECT
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
UNDERSTAND
Analyze any data with ease
AI-powered Auto Themes generate automatic frameworks from your datasets and deliver insights 30x faster. Replace prescriptive analysis with bottom-up discovery for a much deeper understanding of customer feedback, to boost decision-making power.
SHARE
Share insights with
the right people
at the right time
Share insights across the organization through email digests and alerts when things shift outside the normal range. Know exactly what's driving your CX metrics so that you can easily answer ad-hoc queries from the business...
What you'll get
A maturity score across Data, Coverage, and Culture
A tailored report outlining gaps + opportunities
A 30-minute walkthrough with a CX expert
Verified User in Information Technology and Services
"I love Kapiche. It makes my job easier, more interesting and its fun to dive into what customers are saying. It takes the hard work out of traditional methods of text analysis. I can do more useful things with my time like identify meaningful insights!"
Text analytics, but better. Get the time back you need to dig deeper, and be the data hero you always wanted to be.
Prioritised quick wins and longer-term plays
Start your FREE audit!
No commitment. Just free insights.
Start your FREE audit!
No commitment. Just insight.
Why request a DCx³ audit?
Most teams are reactive. But the best are proactive.
This free audit gives you a sharp, external perspective on where your customer function is underperforming, and what to do about it. No fluff. No checklists. Just tailored insight that helps you:
What you'll get
A maturity score across Data, Coverage, and Culture
A tailored report outlining gaps + opportunities
A 30-minute walkthrough with a CX expert
Optional roadmap session to align your team
CX in Action: Reflections Holiday Parks
“What normally takes 3 people in our team, 3 full days to analyze and report on, can now be done in a matter of minutes.”
Emma Wu, PEXA
"Perhaps most importantly, Kapiche's text analytics has delivered significant ROI, reducing the cost of human labor by replacing manual analysis with software that processes data ~30x faster and far more accurately."
Steven Hill, RACWA
Matthew Hann
Senior Marketing Manager at
Created by the Team at Kapiche
We work with customer experience team across tourism, finance, and SaaS to help them move from feedback to real business impact. This playbook is based on work with a leading holiday park provider, now available for you to replicate.
Heads of CX looking to lift metrics and earn trust.
Heads of Support aiming to reduce cost-to-serve and improve agent performance
Senior leaders building a case for more influence or budget
Most teams are reactive. But the best are proactive.
This free audit gives you a sharp, external perspective on where your customer function is underperforming, and what to do about it. No fluff. No checklists. Just tailored insight that helps you:
Catch issues before they impact revenue
Reduce operational noise and cost-to-serve
Align teams around what matters most
Build a CX or Support function your execs care about
Optional roadmap session to align your team
Ready to see how your CX or Support function really stacks up?
Request your free audit now and take the first step toward better, faster business decisions.
Start your FREE audit!
No commitment. Just insight.
Catch issues before they impact revenue
Reduce operational noise and cost-to-serve
Align teams around what matters most
Build a CX or Support function your execs care about
Is this audit right for you?
Prioritised quick wins and longer-term plays