Customer insights teams use Kapiche to:
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Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche text analysis an ideal tool for any company striving to create meaningful experiences for their customers."
- Head of Customer Excellence Global @ Schindler, Sergio Rossini
Instantly make sense of unstructured customer data to increase revenue.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
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Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
Get back the time you need to be the data hero you always knew you could be.
See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.
See why customers choose Kapiche to get deeper insights, faster and cheaper than ever before.
See why customers choose Kapiche to get deeper insights, faster and cheaper than existing methods.
Contact us today to get a demo of Kapiche for your organization.
Be the data hero
Schedule a time to chat with us below and learn how you can supercharge your customer insights with Kapiche.
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
