Understand what is driving your CX scores with deep, actionable insights from NPS®, CSAT, customer feedback surveys, and product review data using Kapiche text analytics software. 

Quickly identify and address the issues that matter most to your customers

Deeper insights, increased efficiency, better reporting

Kapiche allows analysts to conduct deep data analysis for richer customer insights, whilst significantly decreasing time and cost to results. The added benefit? These insights are easily shared with managers, execs and the Board. 

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Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc

See customer issues in seconds

See what's impacting your customers and measure the exact ROI of your CX initiatives.

Track issues and trends over time

Measure the impact of your business decisions on customer satisfaction.

Easily report out to the board and execs

Share easy-to-interpret insights with the rest of the business.

Improve the quality of  analyses in less time

Much deeper insight into customer issues than manual techniques like Excel.

Pull in data from other business systems

One-click integrations with Qualtrics, Delighted, AskNicely and others.

See emergent trends as they happen

See emergent customer issues as they happen, not just the topics you already know about.

Book a demo

"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche text analysis an ideal tool for any company striving to create meaningful experiences for their customers."

- Head of Customer Excellence Global @ Schindler, Sergio Rossini

Have complete confidence in your CX strategy

Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.

Book your demo

Deeply understand your customer's experience

Validate gut feel on what's affecting CX in your organization and tweak your customer strategy accordingly.

Understand the exact ROI of your CX initiatives to help you focus in on the most important customer issues.

Get deeper insights into what’s driving customer satisfaction, including emergent issues.

Deeper insights

Clear focus on ROI

Confidence in decision making  

Contact us today to get a demo of Kapiche for your organization.

Book your demo

Contact us for a demo of Kapiche for your organization.

Book a demo
Kapiche text analytics software streamlines your workflow via one-click integrations.
+ more coming soon! 

with text analytics software for mid-large organizations.

with easy-to-use text analysis software for customer-centric companies.

See Kapiche in action with a demo using your organization's customer data or our sample data if yours is too sensitive! 
The world's leading companies use Kapiche text analytics software to improve their customer experience 
Bendigo Bank
Neiman Marcus