Customer insights teams use Kapiche to:
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Quickly find actionable insights in customer feedback data.
Track issues and trends over time to see how feedback changes.
Easily report findings out to management and relevant departments.
Save time with no code frames & no manual-coding.
Instantly make sense of unstructured customer data to improve your VoC program.
Request your free personalised demo of Kapiche to learn how you can have full confidence in your customer experience strategy.
Book your demo
Analyze customer feedback data with no set up, no manual coding and results you can trust.
Automate the analysis of customer feedback and rejoice in the fact that you no longer need to manually code survey data or regularly update frameworks.
Bring together multiple data sources including demographic, behavioural, spend and CX data, for a multi-dimensional analysis and deeper, actionable insights.
Drill deep into your feedback for complete confidence in your analyses and your ability to accurately answer strategic business questions in minutes.
Have confidence in your analysis
Supercharge your insights
Work smarter, not harder
What used to take you weeks will now take just minutes, giving you more time to be the data hero you always knew you were.
Easily understand how to improve CX metrics.
Impact scores allow you to quickly spot the customer issues that need fixing the most. Understand the exact impact individual issues are having on your NPS, CSAT or CES scores and see how improving these issues would drive up your overall scores.
Our software does not require any predetermined code frames; it uncovers key themes automatically, giving you peace of mind you’re seeing everything your customers are talking about, not just the topics you already know to look for.
Measure the impact of your business decisions on customer satisfaction and see how feedback changes as you address customer issues or introduce new products and services.
Easily report findings out to management and relevant departments.
Customer insights teams use Kapiche to:
Use customizable dashboards to share insights across the entire organization or just with specific locations, teams or employees to implement the required fixes. Create, customize, and share dashboards filled with the deep, actionable insights from your analysis.
Imagine a world where you could uncover actionable customer insights in minutes with no setup, no manual coding and no need to outsource the process to a third party.
Where you could plug in qualitative and quantitative customer feedback, plus operational data from any source to get a complete picture of your customer experience.
Kapiche does exactly this.
Real customer intelligence
Kapiche is a new technology to deeply understand customer feedback at scale. A way to bring together all disparate customer data, for deep, contextual insights that drive retention and growth.
Customer intelligence at its best.
A new solution to VoC insights and research
Automatically uncover themes in your feedback data - no human intervention required.
Get up and running in minutes, not weeks or months.
Combine every form of customer data for deep, contextual insights.
Kapiche is a new platform that uses unsupervised machine learning to quickly uncover insights in your customer data.
Our Natural Language Processing technology does the heavy lifting, giving analysts time back for deep analytical work that truly moves the needle on your business metrics.
Kapiche's AI-powered customer feedback analytics automatically uncovers what's impacting your CX, enabling changes that boost satisfaction and drive revenue.
"Kapiche allows us to efficiently analyze huge amounts of consumer input and
make decisions that improve our customers' overall experience."
Join the feedback analytics revolution.
Empower your CX team
to make better business
decisions.
"Since using Kapiche, we've started to focus on where we really needed to pay attention. It saved a lot of time because we can just focus on the biggest issues and know that will have the biggest impact."
Maryam Mohit, Nextdoor
ENTERPRISE READY
Powering better business decisions for enterprise organizations
Kapiche feedback analytics is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Connect your data from anywhere
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
Analyze any data with ease
AI-powered Auto Themes generate automatic frameworks from your datasets and deliver insights 30x faster. Replace prescriptive analysis with bottom-up discovery for a much deeper understanding of customer feedback, to boost decision-making power.
Empower your CX team to make better business decisions.
Kapiche's AI-powered customer feedback analytics automatically uncovers what's impacting your CX, enabling changes that boost satisfaction and drive revenue.
"Kapiche allows us to efficiently analyze huge amounts of consumer input and make decisions that improve our customers' overall experience."
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Join the feedback analytics revolution.
"Since using Kapiche, we've started to focus on where we really needed to pay attention. It saves a lot of time because we know we can just focus on the biggest issues and they will have the biggest impact."
Maryam Mohit, Nextdoor
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CONNECT
Connect your data from anywhere
CONNECT
UNDERSTAND
Share insights with
the right people
at the right time
Share insights across the organization through email digests and alerts when things shift outside the normal range. Know exactly what's driving your CX metrics so that you can easily answer ad-hoc queries from the business...
SHARE
ENTERPRISE READY
Powering better business decsisions for enterprise organizations.
Kapiche is an enterprise-ready platform that can be deployed in a day. We protect your data with SOC 2 and CSA certifications for maximum security.
Connect all of your customer feedback into one central place for a true picture of what’s going on with your customers across the entire customer journey. Kapiche connects to surveys, customer support calls, emails and chats, social media, and 3rd party product reviews.
UNDERSTAND
Analyze any data with ease
AI-powered Auto Themes generate automatic frameworks from your datasets and deliver insights 30x faster. Replace prescriptive analysis with bottom-up discovery for a much deeper understanding of customer feedback, to boost decision-making power.
SHARE
Share insights with
the right people
at the right time
Share insights across the organization through email digests and alerts when things shift outside the normal range. Know exactly what's driving your CX metrics so that you can easily answer ad-hoc queries from the business...
