Strategies to go beyond your NPS score for lasting CX success

BEYOND NPS: WHY YOUR SCORE IS JUST THE BEGINNING

Simply knowing your Net Promoter Score  won't improve your customer experience

Meaningful CX improvements requires going beyond your score with a strategic approach to your NPS program.

In this eBook, we break down the must-have NPS strategies to set your organization up for CX success; happier customers, increased revenue and growth well beyond your competitors. 

The stakes are high for organizations competing on customer experience alone. Go beyond NPS for deeper insights that improve your customer experience over the long term.


  • Strategic vs operational approaches to CX
  • Where NPS can go wrong
  • How to get the most from your NPS data
  • How to find actionable  insights in your data
  • Building a business case for an improved CX strategy

What you'll learn

"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche an ideal tool for any company striving to create meaningful experiences for their customers."

Sergio Rossini, Head of Customer Excellence Global, Schindler 

© Kapiche Pty Ltd.  

Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc

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"A big challenge with the methodology is that organizations tend to focus on the metric as the objective instead of gaining the insight to learn and act on to improve the customer experience."

- Steve Bennett, ex-CEO, Symantec

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The world's leading companies use Kapiche text analytics software to improve their customer experience 
Nissan
Bendigo Bank
Neiman Marcus
Renault

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