Struggling to link your CX initiatives to ROI?

HOW TO JUSTIFY THE CASE FOR CX (AND PROVE THE ROI!)

We get it - it's one of the top challenges of CX practitioners globally!*

You see, plenty of organisations measure CX, but most have no idea about the actual value these initiatives bring. And it's really hard to justify a CX strategy and get buy-in from the Exec team when you can't prove the ROI. 

But here's the thing: proving the value of CX is actually easier than you realize! 

Our free eBook explains how.....

CX Network's report: The Global State of Customer Experience 2018

Get the free eBook!

"Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from NPS data. Flexible reporting, granular insights and ease of use make Kapiche an ideal tool for any company striving to create meaningful experiences for their customers."

Head of Customer Excellence Global @ Schindler, Sergio Rossini

Nissan
Renault
Bendigo Bank
Credit Union Australia
Neiman Marcus

These customer-centric organizations around the globe rely on Kapiche 

  • Getting your whole organization onboard with CX.
  • Pinpointing the CX actions that have the biggest impact on revenue.
  • Calculating the ROI of your initiatives by tying an exact dollar value to each action. 

Plus, hear how British Gas & Allianz significantly increased their NPS following these methods.

What you'll learn

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Net Promoter, Net Promoter System, Net Promoter Score, NPS® and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc